Refund policy

Festive returns
Buying early for Christmas? For orders placed between 24 October and 24 December 2026, you have until 25 January 2027 to return.

Our returns window
Outside the festive period, you can start a return or exchange within 30 days of receiving your order.

What we can accept
For hygiene reasons, items must be unworn, unwashed and in their original condition:

  • Socks: with the header card still attached.
  • Underwear: unopened, in its original packaging.
  • Everything else: unworn, with the original tags and packaging.

We can’t process items that are worn, washed, opened or damaged, and we’re unable to send them back to you.

Return postage

  • If you added Return+ at checkout, your return or exchange is free.
  • Without Return+, the return label is charged at the courier’s rate. You’ll see the cost in the portal before you confirm.

Original shipping charges aren’t refundable.

How to return in the UK

  1. Start your return in our portal using your order number and email.
  2. Choose a refund, an exchange or store credit.
  3. We’ll email you a Royal Mail QR code. You don’t need a printer.
  4. Take your parcel and QR code to any Post Office, where they’ll print the label for you.

You don’t need to put anything in the parcel. Your order number is on the label, so we’ll know it’s yours.

What happens next

  • Exchanges and store credit are sent as soon as Royal Mail scans your parcel at drop-off.
  • Refunds are issued once your return reaches our warehouse and we’ve checked it. The refund goes to your original payment method and may take a few working days to show.

Returning from outside the UK

  • EU and US: start your return in the portal and you’ll be given a prepaid label.
  • Everywhere else: please send your return by a tracked service to the address shown in the portal, and include your order number in the parcel.

EU customers
You can also cancel your order within 14 days of delivery for any reason, using our withdrawal form.

Faulty items
If something is faulty, please don’t use the portal. Get in touch with your order number and a photo. Our lifetime product guarantee covers manufacturing faults.

This doesn’t affect your statutory rights.

Start a return or exchange